Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
- The item must be in the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Proof of purchase (receipt) is required
How to Start a Return
To initiate a return, contact us at chirfan15@gmail.com
Returns must be sent to:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide:
- Return instructions
Note: Items sent back without requesting a return first will not be accepted.
Damages and Wrong Items (Important)
If your item is:
- Damaged
- Defective
- Wrong item received
You must contact us within 7 days of delivery. We will evaluate and resolve the issue.
Conditions for Clothing Returns
Returns for clothing are only accepted if:
- The item is wrong, or
- The item is damaged
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care items
- Hazardous materials
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
To exchange an item:
- Return the original item
- Place a new order after approval
Refunds
Once we receive and inspect your return:
- We will notify you of approval or rejection
- If approved, refunds will be issued to your original payment method within 10 business days
If more than 15 business days have passed after approval, contact us at chirfan15@gmail.com